Zigloo Privacy Policy

Effective date: September 16, 2026.

Zigloo is operated by Bo Yan, an independent developer. Contact: saltbo@outlook.com.

This policy applies to Zigloo and its related services, including Android testing releases and TestFlight versions. We process information to provide playback, account authentication, synchronization, media lookup, subtitle services and English learning.

Account and authentication

Zigloo uses Realmroot to sign you in. Account and installation identifiers authenticate requests and associate data with your account. Profile information supplied by Realmroot, such as your display name or email, may appear in the app. Realmroot also operates its own account service.

Media sources and synchronization

Zigloo uses your WebDAV address and credentials to browse and play files from your storage. Your storage provider receives those access requests.

With account sync enabled, synchronized data includes WebDAV connections, favorites, watch progress and supported preferences. WebDAV usernames, passwords and secret connection headers are included in encrypted synchronization data; they are not stored exclusively on your device. Video files, scraped file indexes and learning records are not synchronized. Searches and learning requests transmit the information described below.

Metadata and online subtitles

Media matching and subtitle searches send relevant titles, media identifiers, file facts or search terms to services used by Zigloo, including TMDB and OpenSubtitles. Downloaded subtitles may be cached in private Cloudflare storage to serve subtitle requests. Your media stays with the storage source you choose.

AI-assisted learning

With your permission, learning requests send the selected subtitle, available nearby lines, relevant media context and a pseudonymous account safety identifier to OpenAI through Zigloo's backend. The identifier is derived from your account and is not anonymous data. Opening learning or manually selecting another sentence can request an explanation. Automatic subtitle updates during playback do not by themselves request explanations.

You may decline this sharing and avoid online learning while continuing to use unrelated playback features. Do not submit confidential information or text you are not authorized to share. The integration disables response storage through OpenAI's response-storage option; this does not eliminate provider security or operational retention. AI explanations can be incorrect.

Purchases and service providers

Apple processes App Store payments, and Google processes Google Play payments when offered through the respective store. RevenueCat processes account-linked purchase identifiers, subscription status and entitlements to validate purchases and restore access. Zigloo does not receive your full payment card details.

Cloudflare hosts backend processing and storage. Realmroot provides authentication; OpenAI processes explanations; TMDB and OpenSubtitles support lookup; your WebDAV provider handles media access. These providers process information needed for their services and have their own privacy practices. We do not sell your personal information.

Usage counters and operational records help authorize access, enforce limits, investigate problems and protect the service. Infrastructure providers may process IP addresses and request information when handling traffic. Information may be processed outside your country. Where required, applicable legal safeguards govern international processing.

Security and retention

Zigloo uses protected credential storage and encrypted synchronization for sensitive connection data. These safeguards do not eliminate all security risks. Protect your device and credentials and use secure storage connections.

We retain account and synchronized data while needed to provide your account and requested services. Local data remains until removed or cleared by the app. Cached data may be replaced or removed during service operation. Operational and transaction records may be retained as needed for security, accounting, dispute resolution or legal obligations. When information is no longer needed for these purposes, we delete or de-identify it. Provider logs and backups follow their own retention cycles; deleting active records does not imply immediate removal from every backup.

Your choices, data requests and deletion

To delete your Zigloo account, open Settings → Account and sync → Delete Zigloo account and confirm. This removes your Zigloo account and associated synchronized data, and clears saved source credentials, library, watch history and downloads on that device. Cloud and billing-provider cleanup may continue in the background. Your separate Realmroot identity and original media at your storage provider are preserved. Records that must be retained for the reasons described under Security and retention remain subject to those limits.

Open Manage your Realmroot account in Zigloo to access Realmroot account settings. To request access, correction, a copy or deletion of Zigloo service data, email saltbo@outlook.com from your account email and describe your request. We may verify ownership to protect your data and will respond within applicable legal deadlines, explaining any records we must retain.

Signing out, clearing local history or uninstalling does not itself delete server-side records. Deleting Zigloo data does not delete your media from your WebDAV provider. Account deletion does not cancel Apple or Google Play subscriptions. Manage subscriptions separately in the store account used for the purchase to stop future renewal.

Depending on applicable law, you may also request restriction of processing, object to processing, withdraw consent or contact a privacy authority. We process information to provide the services you request, with consent where required, for legitimate service and security purposes where permitted, and to meet legal obligations. Contact us to exercise your rights.

Children

Zigloo is not directed to children under 13 or a higher minimum age required by local law. We do not knowingly collect their personal information without legally required consent. Contact us if you believe a child has provided personal information so we can investigate and remove it where required.

Changes and contact

We update the effective date when this policy changes and provide notice of material changes where required. For privacy requests, contact Bo Yan at saltbo@outlook.com. See Zigloo Support for troubleshooting.