Zigloo Support

Get started

1. Sign in to Zigloo.
2. Add a WebDAV connection and select folders to scan.
3. Open a video and select an English subtitle track.
4. Open learning from the player, then request a subtitle explanation.
5. Choose Resume video to continue watching.

My library cannot connect

Check the connection address, credentials, network access and folder permissions. Confirm you can access the folder through your WebDAV provider. Never include credentials or private media URLs in a support report.

Subtitles or explanations are unavailable

Select a supported text subtitle track. Try an external subtitle file or available online subtitle. Learning depends on available subtitle context; a newly opened video may not have decoded neighboring lines yet. Online searches and AI explanations require network access.

Watch progress differs on another device

Confirm both devices use the same account with sync enabled and network access. The same media source must be available on both. Video files and learning records are not synchronized.

Report a beta issue

If you received the iOS beta through TestFlight, use its feedback option. Include the app version, device model, expected behavior and steps to reproduce the issue. Remove personal information from screenshots and never include passwords or private media links.

Delete your Zigloo account or request data deletion

In the app, open Settings → Account and sync → Delete Zigloo account and confirm. Deletion clears your Zigloo account data and local saved connections, credentials, library, history and downloads. Cloud cleanup may continue in the background. It does not delete your separate Realmroot identity or original videos from your storage provider.

If you cannot use the app, email saltbo@outlook.com from the email associated with your account. Use the subject Zigloo account deletion and say whether you want the whole Zigloo account deleted or only particular data. Do not include your password or WebDAV credentials. We may verify ownership before completing the request. See the Privacy Policy for data categories and retention exceptions.

Deleting an account does not cancel Apple or Google Play subscriptions. Cancel renewal separately in the store where you subscribed. You can request account deletion without waiting for a subscription to expire.

Contact

Zigloo is operated by Bo Yan, an independent developer. For support, privacy questions or account-related requests, email saltbo@outlook.com. Include your app version and a description of the issue. Do not send your password, WebDAV credentials or private video links.